Refund policy
Return & Refund Policy
We have a 30-day return policy for eligible items, which means you have 30 days after receiving your order to request a return.
Eligibility for Returns
To be eligible for a return, your item must be:
- Unused and in its original packaging
- In the same condition that you received it
- Accompanied by a receipt or proof of purchase
Non-Returnable Items
Due to the nature of our products, the following items are non-returnable:
- Coffee and other perishable goods
- Opened or used products
- Custom or made-to-order items
We do not accept returns on:
- Sale items
- Gift cards
Damages, Defects, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at:
raciesandsoulcoffeeco@gmail.com
Include your order number and photos of the issue. We will work with our fulfillment partner to resolve the issue as quickly as possible.
How to Request a Return
To start a return, contact us at:
raciesandsoulcoffeeco@gmail.com
If your return is approved, we will provide instructions on how to proceed.
Do not send items back without approval, as they will not be accepted.
Refunds
If a refund is approved, it will be issued to your original payment method within 10 business days.
Please note:
- Shipping fees are non-refundable
- Processing times may vary depending on your bank or credit card provider
If more than 15 business days have passed since your refund was approved, please contact us at:
raciesandsoulcoffeeco@gmail.com
European Union 14-Day Cooling-Off Period
For orders shipped to the European Union, you have the right to cancel or return your order within 14 days, provided the item is unused, unopened, and in its original packaging.