Privacy policy
Privacy Policy
Last updated: April 1, 2026
Raíces & Soul Coffee Co. operates this store and website, including all related information, content, features, tools, products, and services (the “Services”). This Privacy Policy explains how we collect, use, and disclose your personal information when you use our Services.
By using our Services, you agree to the terms of this Privacy Policy.
Personal Information We Collect
We collect personal information depending on how you interact with our Services, including:
- Contact Information: Name, email address, shipping and billing address, phone number
- Payment Information: Payment details processed securely through our payment providers
- Order Information: Products purchased, order history, and transaction details
- Account Information: Username, password, and preferences (if you create an account)
- Communications: Messages you send to us (e.g., customer support inquiries)
- Device & Usage Information: IP address, browser type, and how you interact with our site
How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Provide customer support
- Communicate with you about your orders or inquiries
- Improve our website and customer experience
- Send marketing emails (you can opt out at any time)
- Prevent fraud and ensure security
- Comply with legal obligations
Sharing Your Information
We may share your information with:
- Shopify, which powers our store
- Payment processors to securely process transactions
- Fulfillment partners (such as Dripshipper) to produce and ship your orders
- Service providers (e.g., email marketing, analytics)
- Legal authorities, if required by law
We do not sell your personal information.
Shopify & Third-Party Services
Our store is hosted by Shopify. Shopify may collect and process your data in accordance with their privacy policy.
We may also use third-party tools for analytics, marketing, and order fulfillment. These providers only receive the information necessary to perform their services.
Your Rights
Depending on where you live, you may have the right to:
- Access the personal information we hold about you
- Request corrections to your information
- Request deletion of your data
- Opt out of marketing communications
To exercise these rights, contact us at:
raciesandsoulcoffeeco@gmail.com
Data Security
We take reasonable measures to protect your personal information. However, no method of transmission over the internet is 100% secure.
Data Retention
We retain your information only as long as necessary to:
- Provide our Services
- Comply with legal obligations
- Resolve disputes
- Enforce our policies
Cookies & Tracking
We use cookies and similar technologies to:
- Improve your browsing experience
- Analyze website traffic
- Personalize content and ads
You can adjust your browser settings to disable cookies if you prefer.
Children’s Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
International Users
Your information may be processed outside of your country, including in the United States, where data protection laws may differ.
Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.
Contact Us
If you have any questions about this Privacy Policy or your data, please contact us:
Email: raciesandsoulcoffeeco@gmail.com
Location: Myrtle Beach, SC, United States